FAQ

Have questions? We’ve got answers. Explore our FAQ page to find everything you need to know about Bitcoin, hardware wallets, and how to secure your digital assets. If you don’t see what you’re looking for, feel free to reach out – we’re here to help.

When will my package be delivered?

We aim to deliver your package as quickly as possible, typically within 7 working days. You’ll receive a tracking number as soon as your order is shipped.

How do I return my product?

To return your product, please contact us via email. We’ll guide you through the return process and provide all the necessary instructions. E-mail us on info@mybitcoinwallet.eu

How do I setup my Jade Wallet?

Setting up your Jade Wallet is simple with the included instructions and online resources. If you find the process intimidating or have any questions, don’t hesitate to email us – we’re here to guide you every step of the way.

How do I buy Bitcoin?

Buying Bitcoin can be done through various exchanges and platforms, and we’re here to help you get started. For personalized guidance, we also offer consult calls – just email us, and we’ll support you every step of the way.